ThermoWood D 19x95mm

We want you to be fully satisfied with your order. Please inspect your delivery upon arrival and let us know of any concerns as soon as reasonably possible. Any items agreed for return or exchange must be in the same condition as supplied, unused, and stored correctly. Timber that has been cut, fitted, left exposed to weather, or otherwise altered/damaged on site cannot be returned.

For standard stock products purchased online, customers may be entitled to cancel within 14 days of delivery under the Consumer Contracts Regulations 2013. Please note this does not apply to bespoke, cut-to-size, or factory-treated items.

Where goods are confirmed as faulty or below grade, we will inspect and we will arrange a proportionate remedy in line with the Consumer Rights Act 2015 – usually replacement or refund of the affected items.

To request a return or exchange, please contact our team at info@jftimber.co.uk.

We offer flexible delivery options to suit your project. At checkout you can choose from:

Standard Delivery – typically 3–7 working days.
Express Delivery – usually 1–3 working days, subject to stock and location.
Free Delivery – available on qualifying orders (see checkout for details).
Collection – collect in person from our Staffordshire depot by prior arrangement.

Delivery times are estimates and may vary depending on courier capacity and order size. Full details and costs are shown at checkout before you confirm your order.